Monday – Friday
08:00 to 17:00 EAT. Email enquiries received before 15:00 are typically answered the same day. Enquiries received after 15:00 are answered by 10:00 the following business day.
Contact
Submit your question or request below — you will receive a specific, considered response, not an automated acknowledgement.
To give you the most useful response, please indicate in your message: which plan you are considering or currently subscribed to; the broker you are using or intend to connect; a brief description of the strategy type (trend-following, mean-reversion, time-based, etc.) — no need for full parameters at this stage; and any specific question about the configuration process, the backtesting scope, or the risk control options. Enquiries with this context are typically answered within one business day. General enquiries without strategic context are answered within 48 hours. The team does not offer telephone-first consultations — all initial contact is by email or through this form, so that the exchange is documented from the outset.
Kenyatta Street, Kitale 30200, Kenya · info@cookbridgek.info · +254 053 123456
All times are East Africa Time (EAT, UTC+3).
08:00 to 17:00 EAT. Email enquiries received before 15:00 are typically answered the same day. Enquiries received after 15:00 are answered by 10:00 the following business day.
09:00 to 13:00 EAT. Support is available for urgent technical issues for Professional and Enterprise subscribers. General enquiries received on Saturday are answered on Monday morning.
The office is closed. Enterprise subscribers have access to an emergency contact channel for critical automation failures only. Non-urgent messages will be addressed the following business day.
Review the pricing plans and service details first — the information there answers most initial questions.